Privacy Policy

This Privacy Policy describes how goldskin.com (the “Site”, “we”, “us” or “our”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Contact

After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by email at hello@goldskin.com or by mail at:

Gold Skin, PO Box 24, Sunshine Coast QLD 4558, Australia.

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information about an identifiable individual (including the information below) as “Personal Information”.

• Device information. Purpose: to load the Site accurately for you, and to perform analytics on Site usage. Source: collected automatically via cookies, log files, web beacons, tags or pixels. Disclosure: shared with our processor Shopify. Information collected: browser version, IP address, time zone, cookie data, products viewed, search terms, and interactions with the Site.
• Order information. Purpose: to fulfil our contract with you, process payment, arrange shipping, send invoices and order confirmations, screen orders for fraud, and (where you have opted in) send you marketing. Source: collected from you. Disclosure: shared with our processor Shopify and our shipping partners. Information collected: name, billing address, shipping address, payment information (including card numbers), email address, and phone number.

Minors

The Site is not intended for individuals under the age of 16. We do not intentionally collect Personal Information from children. If you are a parent or guardian and believe your child has provided us with Personal Information, please contact us at the address above to request deletion.

Sharing Personal Information

We share your Personal Information with service providers who help us provide our services and fulfil our contracts with you. For example:

• We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information at shopify.com/legal/privacy.
• We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Behavioural Advertising

We use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. We use Google Analytics, Meta and Shopify Audiences to help us understand how customers use the Site and to show relevant ads on other websites.

You can opt out of targeted advertising by:

• Facebook — facebook.com/settings/?tab=ads
• Google — google.com/settings/ads/anonymous
• Bing — advertise.bingads.microsoft.com

Using Personal Information

We use your Personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfilment of your order, and keeping you up to date on new products, services and offers.

Lawful basis

If you are a resident of the European Economic Area (“EEA”) or the UK, we process your Personal Information under the following lawful bases: your consent; the performance of the contract between you and the Site; compliance with our legal obligations; to protect your vital interests; to perform a task carried out in the public interest; and for our legitimate interests, which do not override your fundamental rights and freedoms.

Retention

When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase it.

Your Rights

If you are a resident of the EEA, UK or Australia, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. To exercise these rights, contact us at hello@goldskin.com.

Cookies

A cookie is a small amount of information that is downloaded to your computer or device when you visit our Site. We use functional, performance, advertising, and social media cookies to optimise your experience and provide our services. You can control and manage cookies through your browser controls — please note that removing or blocking cookies can negatively impact your user experience.

Do Not Track

Because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

Changes

We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal or regulatory reasons.